Collection: (J) Prefix Items Returns and Refunds Policies

(J) In the first instance, contact Adele’s Emporium through the ‘Contact’ link on the home screen.

Damaged/Faulty items

In the event of an item arriving damaged, contact must be made to me via 'contact' on the home screen within 48 hours of receipt of the goods, and I will advise whether a return is necessary. We request photographic evidence of all damages wherever possible (excluding silver jewellery) rather than a return. If you receive goods that are faulty or incomplete on arrival, you must notify us within 72 hours of receipt of the item in writing (by using the Contact on the home page). 

Incorrect items received

If by mistake we supply you with an incorrect item, you must notify us within 30 days.

Unwanted items

If you wish to return an unwanted item, you must notify me in writing (by using the Contact on the home page) within 14 days of receipt of the item.