Collection: (C) Prefix Items Returns and Refunds Policies

(C) In the first instance, contact Adele’s Emporium through the ‘Contact’ link on the home screen within 48 hours.

An item(s) has arrived damaged Or an incorrect item has been received:

In the unfortunate event that an item has arrived damaged, you must contact me.

Please include a photograph of the damaged/incorrect item(s) for our reference. Once your request has been logged, we will contact you to let you know the next steps. Please do not return any item(s) to us until we have provided you with instructions. We will send out a replacement and cover the delivery cost or provide a refund. 

If you havent received your order

If you don't receive your order, I will liaise with my supplier to get your item to you.

You do not need to place another order. Once your claim has been confirmed, a replacement order will be sent within 3 working days. We will cover the delivery cost. Delivery of the replacement order will depend on location and will follow our standard delivery times. 

We will have to wait (to see if your item turns up) for the item's delivery timescale to be up before I can report a missing item to my supplier.